You will need to contact the

Yes. Applicants can enroll in the TAKE CHARGE program if their private insurance does not cover all family planning services. If the private insurance covers some family planning services, Medicaid will not pay for those covered services. When a Medicaid recipient has private insurance, Medicaid is always the "payer of last resort."

You can go to the CPTP web site at the following address:

To begin the process call 1-877-456-1146.  At that number, a prospective recipient may speak to a representative at Affiliated Computer Services (ACS). ACS is contracted with, and serves as an agent of the State of Louisiana to assist in the administration of this program. If a Responsible Representative is calling to apply for an applicant, he/she  must have the potential recipient's name, physical/home address, and their Medicaid number readily available when they call, contact, or correspond with ACS.

Parent Liaisons are parents of children with a special health care needs.  They are individuals who know first hand both the joys and sometimes unique challenges family's face raising a child with a special health care need.  As a compassionate advocate for familes, they can assist family members seeking care for their child at a CSHS clinic by helping them navigate the sometimes complex system of health care, health care financing, community resources, educational processes and the like that every family must learn to receive the most comprehensive care for their child.

The length of the course varies based on the individual’s need.  On average a course can be completed within eight weeks.  For a child who takes the course for a second time it could be completed very quickly.  If a child has reading difficulties or a learning disability it may take a little longer.

The mission of Medicaid funded personal care services is to supplement the family and/or community supports that are available to maintain the recipient in the community. This program is not intended to be a substitute for available family and/or community supports.

Yes, you may. The goal is to teach you how to handle your own crises, so you may just need to call once.

MRO14's are also known as Paid Claims Reports (PS&R's).

Under the best circumstances (meaning that your enrollment packet is complete and correct when we send it to you initially, and we do not have to return it to you for any reason), it will take six weeks to two months.

When Health Standards Section initially receives your packet, we do our best to process it within 24 hours of receiving it.  If it is approved, a survey packet is e-mailed to the appropriate field office; the applicant is sent a letter at the same time.  When you receive this letter, you should immediately contact the Health Standards Field Office Manager named in the letter at the number given.  He or she will schedule your initial NEMT survey (inspection).  The Field Offices have three weeks to get your survey on the schedule (that does not necessarily mean that it will be conducted in three weeks).

Once your initial NEMT survey is completed, the results are then faxed to Health Standards Section.  Again we do our best to process these results and send the necessary paperwork to Molina Medicaid Solutions within 24 hours.  However, this paperwork must be mailed to Molina Medicaid Solutions as they must have original signatures.  From the point the approved allocation is received by Molina Medicaid Solutions, it will take them three weeks to process it.

Yes, your application must be complete when it is received by Health Standards, or it will be returned.  This includes both automobile, and general liability insurance, and any applicable municipal permits.

By rule and by policy, the Department has established the following as “activities of daily living:"

• Eating
• Bathing
• Dressing
• Grooming
• Transferring (getting in/out of the tub, or from bed to a chair)
• Ambulation (ability whether physically or motorized to move about the recipient’s home, the premises, or outside the home)
• Toileting

� Instrumental activities of daily living are those tasks that, although not absolutely necessary for day to day living, enhance the recipient's care and further assist staying in the home and community.  By rule and by policy, the Department has established the following as instrumental activities of daily living:

• Light housekeeping
• Food preparation and storage
• Grocery shopping
• Laundry
• Reminding the recipient to take medication
• Assisting with scheduling medical appointments when necessary
• Accompanying the recipient to medical appointments where the recipient is in a very frail condition
• Assisting the recipient to access transportation

This is a course that educates alleged juvenile offenders on factual as well as rational understanding of the proceedings against them.  The goal is that the juvenile will be able to adequately assist his/her attorney in their defense.

 At the completion of the course, the competency restoration provider informs all parties involved of the outcome of the classes.  The child’s attorney will then proceed based on the individual case.

Responsible representative” is defined as the person designated by the recipient to act on his/her behalf in the process of accessing personal care services.

This should be a person who is very familiar with a recipient’s medical condition, doctor’s care, hospitalizations, and with the recipient’s abilities to care for themselves. This person should have the authority of the recipient to speak in the recipient’s behalf and to make decisions concerning the needs and care of a recipient. VERY IMPORTANT – Wherever and whenever possible, the “responsible representative” designated by the recipient should be present for the in-home assessment.

“Available family” means a relative or relatives who reside with or close by a recipient, and who have been, or are capable of assisting the recipient with their daily living at home, rather than institutionalizing them. “Community supports” include local volunteer organizations, churches, charities, and other public programs that are presently assisting a qualified recipient with their daily living in a home setting.

Personal care services may not be used to provide:

• Specialized nursing procedures (e.g. – insertion of feeding tube, indwelling catheter, tracheostomy care, or injections)
• Skilled nursing services
• Medication administration
• Rehabilitative services
• Specialized aide procedures (e.g. – measuring/recording vital signs, specimen collection, special skin care, etc.)
• Cleaning areas of home not occupied by recipient    
• Food preparation or laundry for anyone other than recipient
• Companionship
• Supervision
• Respite of the primary care giver

You may use any kind of vehicle except a pick up truck or a two door sports car.  Most vehicles in the program are fuel efficient mini-vans, and large capacity (14 passenger) vans.

To obtain a NEMT enrollment packet, you must call the Provider Relations Unit at Molina Medicaid Solutions; their telephone number is 1-800-473-2783.

The Provider Relations Department at Molina Medicaid Solutions also provides Medical Transportation Authorization (MT-3) Forms, and NEMT Provider Manuals.  You cannot receive your provider manual until you have been certified by Health Standards Section. (updated 5/24/2010)

Medicaid recipients who are either:

            1.  At least 65 years old, OR

            2.  At least 21 years old and disabled; AND            

Any child involved in the juvenile court system can be court ordered by the judge to receive competency restoration classes.

The services provided at each CSHS clinic involve meeting many members of your child's health care team.  At each clinic your child sees the doctor, the Nurse, the social worker, the parent liaison, and if needed a nutritionist, and/or medical technologist.  Because CSHS provides many services that help families meet all their needs, it is important that each child/youth scheduled attends his/her appointment to make sure services are provided in a timely manner.  For each visit we suggest you bring items with you, such as toys, that your child enjoys playing with. 

Yes, this is a service available at any time of any day. Just call your local mental health clinic or one of the emergency numbers for your location listed on this site.

The person your child and you will see is a mental health professional. You will not see a doctor unless it is necessary.